Cancellation & Refund
Divas Trails would not be responsible, in any circumstances, for any loss, damages, etc. that may be incurred/ suffered by you if the information provided by you in the Online Booking Form turns out to be inaccurate/ incorrect. Balance payments towards the cost of the Divas Sojourn Trip and Registration Form must reach us at least 60 days before the departure, OR by the specific date conveyed (if any) as the last day for receiving the payment for your tour. If you fail to do so, it would be construed that you are not interested in the tour. In this case, you would lose your seat on the trip, and regular cancellation charges as per the policy would apply.
If the government imposes any travel restrictions, the money will be adjusted in the upcoming tour. Air ticket money will be refunded/adjusted as per the respective airlines’ policy.
If your visa gets rejected by the embassy, your money deposited with us will be nonrefundable.
However, you can claim your refund as our cancellation policy only for tours that fall under this category. Our refund structure may vary according to the tours. So, please confirm the policy for that particular tour via email. No verbal communication will be considered for a refund.
61 days before the trip: 100% refund
60-41 days before the trip: 90% refund
40-31 days before the trip: 50% refund
30 days before the trip: No refund
Please Note:
The refund is applicable if you had paid the full amount of the Tour you had shown interest in. Any advance or partial payment is not entitled to any refund.
If the invoice is generated, only the principal amount will be refunded as per the above policy. No taxes (TCS/TDS) paid, which will be refunded as that amount was submitted to the Government.
Please note that each trip has its own cancellation policy. We request that you refer to the respective itinerary details on our website for the exact cancellation terms and conditions.
Tour Guidelines
On payment of the balance amount in full you will receive your confirmation with final itinerary. This confirmation will be valid for your travel on the tour. Your Final documents will be issued, upon receiving your balance payment and completion of the online booking. It may be noted that the aforesaid payment does not include the cost of porter age, tips, insurance, laundry, phone calls, food and beverages or anything not specified in the itinerary of the tour. Your final confirmation entitles you to travel on the Tour.
In case of International trips, we reserve the right to retain your passport until all pending balances are cleared.
Once a tour has been booked, should you wish to change your option from one tour to another, we will do our best to meet your wishes if we have slots lets in the recommended package.
If due to any reason, the visa is not granted by the respective Consular’s office/Embassy of the country, OR there is a delay in visa processing, Divas Sojourn will not be responsible. Whatever can be possibly recovered from the package cost, if any shall be refunded.
Divas Trails , reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such a situation we will organize the Tour on a different date and make your bookings for the same if the alternate Tour date is acceptable to you. In case the alternate tour date is not acceptable to you, we will refund the entire amount due and payable to you, however, you will not be entitled to claim any compensation. Divas Sojourn cannot take responsibility for any cost or any fees relating to the insurance and / or cancellation of air tickets or other arrangements not done through & Divas Sojourn .
Divas Trails further reserves the right to rearrange the itinerary and change the hotel, provided, the hotel is of the same category as specified at the time of booking of the Tour and the itinerary delivers what was originally promised. Divas Sojourn further undertakes to provide all facilities and/ or inclusions committed to you at the time of booking of the Tour.
Refunds (if any) for amendments and/ or cancellations will be paid directly to you by Divas Trails . It would take at least 30 days to process refunds.
Divas Trails would not be held responsible for occurrence of any of the following circumstances during or before the commencement of the Tour and any extra costs occurring due to these are to be borne by you: Any acts of God, like heat wave, heavy rain, floods, land slide, earthquakes, extreme bad weather etc. Any delay or cancellation of flights, ferry, trains, bus etc.
Incorrect visas or tickets done by the client OR failure by the client to purchase the same, if they have opted to organize these on their own
Divas Trails the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.