Terms & Conditions

Non-Responsibility of 3rd Party Arrangements

We won’t be responsible for any changes in visa and airline, rules & regulations. Even if we have applied for the visa and booked your tickets.

Any extra charges appearing due to these changes would be borne by the client directly.

Divas Trails makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third-Party Suppliers”) to provide you with some or all of the components of your booking. Third-Party Suppliers may also engage the services of local operators and sub-contractors. Although  Divas Sojourn takes all reasonable care in selecting Third-Party Suppliers, Divas Sojourn is unable to control Third-Party Suppliers, does not supervise Third-Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third-Party Suppliers are subject to the terms and conditions imposed by these Third-Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. You acknowledge that Third-Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and Divas Sojourn does not warrant that any Third Party Supplier is in compliance with the laws India jurisdiction. 

Divas Trails is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than  Divas Sojourn and its employees. 

Divas Trails is not liable for the acts or omissions, whether negligent or otherwise, of Third-Party Suppliers or any independent contractors. 

If the Hotels/Resorts/Property or event is recommended by the Client Divas Sojourn will not be responsible for the services provided by them.

Bonfire is only applicable in Winter Season and the cake will be provided on the birthday of any guest falling in the Tour. This is an additional activity that will be done accordingly to the availability of the services and not included in any package.  Guests have to contribute equally for the same. 

Force Majeure

Divas Trails will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Divas Sojourn failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by an Act of God, war or war-like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather, significant risks to human health such as the outbreak of serious disease including any mutation or variation of, and the ongoing effects of, Covid-19 or SARS-CoV-2, or any other cause whatsoever beyond the reasonable control of  Divas Sojourn or the Third Party Supplier of services, whether or not foreseeable, which would make it dangerous or not viable for a Tour to commence or continue, any and all of which, individually and collectively, constitute “Force Majeure”.

Any cost arising due to natural calamities like landslides, road blockage. political disturbances (Strikes) etc. (To be borne by the client which is directly payable on the spot.)

Law & Order

All participants in tours operated by us are expected to obey the laws and regulations of the countries visited and any failure to do so may relieve us of all obligations that we may otherwise have to you.

Divas Trails Tour leader

We will provide Tour Leader, if the fixed departure strength is greater than 5 persons in Women only Tours, otherwise we will assist from directly from our office.

For family/solo/mixed group departure one Tour Leader will be there if the strength is more than 20 persons.

Tour Leader will help you to get Check-In / Check-out hotel.

He / She will help you to get transportation for the sites you want to visit.

You can inform him/her if you are not getting committed services, Tour Leader help to get the same as required.

Tour Leader may assist you to get entry tickets for Monuments, Water Park, Rides etc.

He / She can’t be present with you every time. His/her responsibility is to take to the point and help you to get the desired service up to an extent.

If you want to get the historically knowledge or want to explore the culture of that particular place you had visited, he / she can assist you to get the guide for you on chargeable basis.

If you want a person assistant throughout the tour to assist you, you can inform the company and the expense of Personal Tour Leader will be done by you in Advance.

Strictly misbehave with the Tour Leader in any manner will not be tolerated. Your trip will be considered cancelled that moment of time and no refund will be applicable for that.

If you are 60+ or for any reason you need an assistant or helping hand, you can accompany your known person only after getting approval from the company. The cost of the additional person will be borne by you.

If it’s a group tour we have fix departures from the Airport or from a mutually agreed location, so you may have to wait for the persons to join even the pickup / drop timing is not same. If you don’t want wait of other group members, the pickup / drop will be charged extra.

Tour Leader is responsible to take you to the parent location only as per the itinerary. Additional activities like Gandola Ride, Pony Rides, Bike Rides, Snow Sports, Paragliding, Hot-Air Balloon, Ski-Jet etc. will be at your cost and company is not responsible for any additional activity

If you are allergic to anything or on medication please inform the company prior to departure and keep you SOS medicines with you. Company will not be responsible for any mishappening.

Customers can also avail travel insurance from us or can do with any known insurance agent.

Company has right to change the itinerary at any point of time in view of the immediate / new guidelines of Government of that particular state or keeping in mind the safe of the tour members.
Company can make any changes in itinerary / schedule tour in the last moment also in view of security of its customer.

The tour itinerary is decided few month’s prior to execution, so at any point of time if any government close any location / change its policies with tourist, customer have to accept the changes

There may situation that customer will not be able to cover all the points mentioned in the itinerary, this normally happens when there is a gap between arrival timing or customer spent more time on the particular location.

The site-seeing is planned according to the approx. distance which may vary according to the traffic / new guidelines or time consumed by customer at a particular place.

If the government close / cancel any site or rides and customer has pre-booked the same. The refund will be initiation as per the government policies. Company will be liable refund the exact amount we get from the government excluding taxes.